Resonant Vector™
Refund policy
Effective September 30, 2026
We want every purchase to feel fair. If something isn’t right, tell us, and we’ll work it out with you.
The rule
Within 14 days of purchase you can ask for a full refund from your account if the purchase is unused: the full report has not been opened, nobody on the team has started, or no inventory has been handed to a client. After that, purchases are final. At checkout you confirm that you want to start right away and that use ends the refund. A refunded purchase removes what it opened.
These are the words of section 7 of our Terms of Service.
The short version
- The full report: within 14 days of purchase, until you open it, we refund you in full. Just ask.
- A team pack: within 14 days of purchase, until anyone on the team starts, we refund you in full.
- If you think we got something wrong, reach out anyway. We read every request.
The full report
Buying the full report gives you one full Pressure Signature™ report for one sitting. You can buy it before you start or after you finish; either way it counts as used once you open the full report. Until then, and within 14 days of purchase, you can ask for a full refund.
Team packs
A team pack can be refunded in full within 14 days of purchase if nobody on the team has started. Once someone starts, the pack is final.
How places count: each person you invite takes a place. Anyone who has not started yet can be removed or swapped for someone else, which frees their place, and you can extend the deadline. The team report opens once four people have finished.
If fewer than four people finish, the team report does not open, which protects everyone’s privacy; the places nobody filled stay on the team, so you can invite others and extend the deadline. Everyone who finished keeps their own report.
Practitioner purchases
Assessment credits and team packs bought at the practitioner price follow the same spirit: within 14 days, if none of it has been handed to a client or used, ask and we’ll refund it. If some of it has, write to us and we’ll work out what’s fair. For the Practitioner License, write to us and we’ll sort it out with you.
Why you tick a box before paying
Before you pay for a report or a team pack, we ask you to confirm that you want to start right away, and that the purchase becomes final once you open the full report, or once anyone on the team starts. For digital products, that confirmation is what lets you begin at once. Nothing changes about the 14-day refund for anything you haven’t used.
How to ask for a refund
Sign in, open Your purchases (your Profile page links to it from Purchases), and choose Request a refund beside the purchase. Tell us briefly why. We’ll email you once it’s reviewed. You can also reply to your receipt, or write to support@resonantvector.com.
After a refund
The money goes back to the card you paid with. Banks usually take 5 to 10 business days to show it.
The full report: If you had already opened the full report, it stays open, and the 90-day member library access that came with it ends. An unlock you had not used yet is removed.
A team pack: The pack is removed from the team, so its places can no longer be used.
If something isn’t right
If a refund is declined and you think we’ve missed something, reply to that email or write to support@resonantvector.com. A person reads it, and we’d much rather hear from you than have you go through your bank.